Accessibility Statement

Accessibility Commitment

We are committed to making our website usable and accessible to all visitors, including individuals with visual, auditory, motor, cognitive, or neurological disabilities. We continuously optimize our site to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the globally recognized standard for digital accessibility.

Our ongoing accessibility improvements cover key areas:
. Clear, readable text with adjustable font sizes and sufficient color contrast
. Keyboard-navigable site functions with no mouse-only interactive elements
. Descriptive alt text for all product images, banners, and graphic assets
. Closed captions and text transcripts for all embedded video/audio content
. Simplified page structure, logical heading hierarchy, and consistent navigation menus
. Screen-reader compatible code that works seamlessly with popular assistive technologies

Feedback & Accessibility Support

We sincerely welcome all feedback, suggestions, and reports regarding barriers you encounter while browsing our website. If any feature, page, or product flow creates accessibility challenges for you, please reach out to us with the following details for faster resolution:

1.The webpage URL where the issue occurs
2.A brief description of the accessibility barrier
3.The assistive device or browser you are using (if applicable)

Order Assistance for All Visitors

If you require additional support to browse products, filter items, complete checkout, or place an order due to accessibility limitations, our customer service team is ready to assist you via phone or email. We will walk you through every step of your shopping experience at your convenience.

Contact Information
Email: admin@tensimply.com
Phone: 0086-013647441001
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM UTC+8

Thank you for helping us build a more inclusive online shopping experience for every customer.