Frequently Asked Questions

Before Purchase

1. Is it safe to shop online at Effuny.com?
2. How do I make a purchase?
3. What's payment methods?
4. Where is my order shipped from?
5. How will you ship to me?
6. Is the shipping fee charged based on order or item?
7. What is the normal shipping time?

After Purchase

1. I have not received my order yet (within 6 weeks).
2. I have not received my order yet (over 6 weeks).
3. My item is DOA (Dead-on-Arrival) .
4. Can I cancel my order?
5. Oops, I mistakenly bought a wrong item …
6. What if I receive a wrong item?
7. OMG, I have entered the wrong shipping address …
8. How can I check my order status?

Do I Have to Pay Tax?

"Do I have to pay tax on orders I buy at Effuny?"
No Sales Tax Charged By Effuny:
Import Duty and Sales Tax Charged By Your Country:
Declared Value: Packet Value Affects Tax
Declared Contents: Packet Contents Affect Tax

Tracking Packages

Will You Send Me A Tracking Number?

Drop Shipping Program

What Is Drop Shipping?
Why join our Dropshipping Program?
Who can Join our program?
How to join our Dropshipping program?

Drop-Shipping FAQs

1. Do you have a minimum order quantity? Can I order one piece at a time?
2. Can you ship to [country]?
3. Is it OK to ship directly to my customers?
4. If you ship to my customers can you also provide me with invoices?
5. If you shipped directly to my customers could you guarantee that your packages and invoice would not identify your company?
6. Would you be able to label the packages and invoice with my own company name/logo? If so would you charge an extra fee for this?

Dropshipping delivery/shipping points:

1. What method of shipping?
2. How to quote/pay?
3. How fast?
4. How to get tracking details?
5. How to deal with customs and taxes?
6. How to deal with delivery problems?
7. How to deal with returns?

Others

1. How can I receive discounts and promotions?
2. I don't see an "Add To Cart" button with the item, why?
3. How do I sign up a PayPal account?
4. Why my payment status is pending?
5. How can I contact PayPal when I have a question of PayPal?
6. I placed one order only but there are two transactions on PayPal, why is that?
7. I have paid, why the order status is still unpaid?
8. I have paid, why there's nothing in my order list?

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